Return Policy

30 day money back guarantee. This means that for any reason you are not satisfied with your purchase you can call us and return it for a refund within 30 days.
To return an item for any reason contact us by phone or e-mail and explain to us why you wish to return the item. We will issue a Return Merchandise Authorization (RMA) number, along with instructions on returning your purchase. Please do not try to return an item without a Return Authorization Number; as different products must be returned to different locations.

General Returns
Unopened Merchandise may be exchanged or refunded. "Unopened" means that the contents have not been removed from its packaging, and all factory seals are unbroken.
Opened Merchandise Opened merchandise that can be returned to the manufacturer may be returned for a refund less a 20% restocking fee for all items, providing merchandise is returned in its original factory carton, undamaged with Styrofoam, warranty card, instruction manual and all included accessories. You will be charged extra for any missing or damaged items upon return. Certain products may have a restocking fee more than 20%. This may or may not be indicated on the product page. Shipping is non-refundable, and items purchased originally with Free Shipping will have outbound shipping fees deducted from the refund. All returns are subject to inspection before refund is given.
Shipping Costs are covered by if there is any problem with your order or the product is defective, and you allow us to repair or replace it. If you choose not to repair or replace the item it becomes a general return. General returns are subject to have the original shipping fees deducted from the refund.
If any machine is returned without its included accessories and manual a restocking fee will be deducted from the refund.

Non-returnable Items:
All opened software and designs
All sewing cabinets, cutting tables, cabinets inserts, and quilting table extensions
Assembled Machine Quilting Frames
Dream World Sew Steady extension tables
All Industrial Machines
Freight Intensive Items
All items without original factory box
Defective Merchandise:
If you receive an item that is defective, notify us of the problem to arrange for a repair, replacement, or item exchange.
We pay for all shipping/return costs incurred when a product is defective.