Koala's Residential Delivery Program provides a direct-to-consumer, drop shipment that insures the Koala Cabinets Limited Lifetime Warranty remains intact.

This is how the delivery program works after you place your order with us at 1 800 898-0893.

1. Koala will send you written notice by mail of the approximate cabinet arrival date and the following special instructions:

a) What to expect from the delivery company.
b) How to properly open and set up the Koala Cabinet.
c) How to inspect the cabinet for freight damage or defect.
d) What to do if the cabinet is damaged due to freight or defect.

2. Within 24 hours of actual shipment from their warehouse, they will contact you by phone and let you know the cabinet is ready to be shipped. They will also review with you the details of the above written notice.

3. When the cabinet arrives at the regional shipping terminal, the delivery company will contact you by phone and schedule an appointment for delivery.

4. After delivery, you will again be contacted by phone to make sure the cabinet has arrived safely and is free of defect.